We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget “nice to work with.” If these are words people use to describe you, we’d love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite). Responsibilities: • Provide Help Desk and phone support for EDI revenue cycle management applications. • Use proprietary ticketing application to log, track, and escalate client’s EDI issues. • Translate, troubleshoot, and triage EDI client issues. • Research, document, and outline technical concerns, edit changes and other conflicts as they arise. • Other tasks as assigned. Qualifications: • High school diploma or GED • General computer knowledge • Demonstrated successful customer support experience • Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail. • Strong ability to multitask and prioritize work effectively, while remaining calm under pressure. • Medical billing knowledge and experience preferred • Ability to maintain confidentiality