Position Summary: Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management. Principal Responsibilities: • Conduct intakes, provide accurate information and referrals. • Screen and assist clients with applications and re-certifications for entitlements and benefits • Assess clients in their home, hospital or other institutional setting as appropriate • Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans • Provide supportive counseling to clients as needed • Maintain ongoing communication with client, family members and other collaterals as appropriate • Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames • Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed. • Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner • Facilitate and assist at social, recreational and other group activities and events • Any other duties assigned. • Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices. • Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers. • Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards Salary Range: $50,000 - $52,400 per year commensurate with experience. Job Competencies & Minimum Qualifications: • Bachelor's Degree Required. • Spanish/English Speaking preferred • One year related experience and/or training • Working knowledge of Microsoft Office Suite and other technology • Excellent communication and listening skills • Excellent customer service skills with a focus on treating clients with respect and dignity • Able to multi-task and work independently with a great attention to detail • Filed-visits in NYC required Working Conditions/Physical Demand • Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.