Position Summary: Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members. Principal Responsibilities: • Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director. • Reviews completed projects, makes recommendations, and reports on program activities to Programs Director. • Assigns and coordinates work projects. • Supervises social work staff. • Supervises students. • Supervises volunteers • Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling. • Organizes and follows up on outreach to community. • Represents the organization at community meetings, committees, and inter-agency councils. • Performs client intake duties by phone or walk-in. Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need. • Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population. • Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements. • Prepares statistical and other reports, as required. • Manages program budget. • Manages completion of reports to funding sources. • Manages NY Times Neediest Program for Selfhelp. • Participate in staff meetings and in-service trainings. • Performs other related duties as assigned or requested. • Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices. • Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers. • Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards. Salary Ranges: $75,000 - $77,400 per year commensurate with experience. Job Competencies & Minimum Qualifications: • Master's degree in Social Work (MSW) required, SIFI certified preferred. At least two years of case management services to elders living in the community • 2 Experience in supervising the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems • Computer literate • Excellent verbal and written skills • Excellent customer service skills • Able to multi-task and work independently with a great attention to detail Working Conditions/Physical Demand: • Business office environment with phone and computer use. • Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. • Occasional exposure to toxic or caustic chemicals, outside weather conditions, risk of exposure to pathogens, and unsanitary conditions in client’s homes.