R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to join our team in Bardstown, KY. Responsibilities: • Serves as customer service for call-ins requesting to book or needing information. • Review upcoming excursion availability and special requests. • Assist with building seating chart for excursions. • Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. • Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. • Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. • Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. • Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. • Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. • Make customer satisfaction your highest priority. • Perform other duties as assigned. Specialized or Technical Knowledge, or Education and Experience: • Experience in event planning, ticketing, or excursion operations preferred. • Knowledge of customer service and hospitality best practices. • Ability to work collaboratively with operations, food service, and guest relations teams. • Experience with retail sales, order fulfillment, or gift shop operations preferred. • Previous customer service, reservations, hospitality, tourism, or guest relations experience preferred. • Experience handling telephone inquiries and booking reservations. • Proficient with computer systems, reservation software, and Microsoft Office applications. • Experience processing payments and handling cash and credit card transactions. • Strong organizational skills with the ability to manage multiple tasks and customer requests simultaneously. • Excellent verbal and written communication skills. • Ability to maintain accurate records and documentation. • Experience coordinating groups, events, or special accommodations preferred. • Strong attention to detail when managing seating assignments, customer requests, and reservations. • Ability to provide professional and courteous customer service in a fast-paced environment. • High school diploma or equivalent preferred. Physical Requirements: • Traveling and working on a moving train. • Limited lifting, up to 50 pounds for movement of supplies and equipment. • Hand and finger dexterity for use of keyboard skills. • Ability to use telephonic equipment in course of work. Environmental Conditions: • Performs duties on moving train and administrative office. • Position will require irregular hours including nights, weekends and Holidays. • Must be able to balance and prioritize demands from a variety of sources, both internal and external. Benefits: R.J. Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits: Full-Time Team Members: • Immediate Eligibility Starting Day One of Employment: • Medical, Dental, Vision Insurance • PTO (Paid Time Off) Accrual • 8 Paid Holidays Per Year • Veteran’s Day is a Paid Holiday for US Veterans • Voluntary Supplemental Life Insurance • Voluntary Short and Long-Term Disability • Voluntary Accident Insurance • FSA and HSA Options • 401K Employer Match • Paid Maternity Leave • Group Life Insurance All Team Members: • 401K Retirement Savings Plan • Referral Bonuses • Employee Discounts from Various Suppliers • Employee Assistance Program • Annual Boot Voucher • Company Provided PPE • Prescription Safety Glasses Allowance R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing, which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.