Primary Duties and Essential Functions: • Develops and maintains working knowledge of federal, state, and local laws and regulations that are applicable to the various services delivered by Vanderheyden. • Develops, maintains, evaluates, and applies a working knowledge of internal policies, procedures, systems, and practices to all services provided. • Manages and organizes all aspects of investigations including collecting evidence, reviewing documentation, conducting interviews, collaborating with external investigators, making determinations, and writing reports. • Maintains confidentiality in all applicable situations, including during investigations, among personnel and about individuals served, in accordance with all regulations and policies. • Ensures all agency incident reports are written thoroughly, responses are appropriate, and when needed, additional follow-up is requested and tracked. • Identifies systematic trends through data analysis and work to remediate trends that have negative or problematic consequences for the agency or persons served. • Visits all program sites to conduct announced and unannounced walk-throughs, internal audits, and other compliance checks. • Prioritizes various job duties, including investigations to meet deadlines, comply with regulations, and minimize program disruption. • Prepares for, assists with, and responds to accreditation surveys, state oversight audits, and other external reviews. • Participates in inter- and intra- agency work groups, committees, and coalitions to clarify and improve systems, program function, and service delivery. • Seeks opportunities for training and development for self and others. • Attends all required agency and department meetings, trainings, work groups, and functions. • Incorporates a trauma-informed perspective into all other operations, as described by the Sanctuary Model. • Displays flexibility in leading, joining, advising, or providing information to ad hoc teams, committees, work groups, including taking on extra responsibilities when required. Required Education, Knowledge and Skills: • Associate Degree in Human Services or similar field required, Bachelor’s Degree preferred. • 5 years of experience in a setting overseen by the Office of Children and Family Services, the Office of People with Developmental Disabilities, the State Education Department, the New York State Justice Center, or similar required. • 2 years of experience with quality assurance activities in the above settings preferred. Abilities and Working Conditions: • Has firm values and beliefs about protecting clients. • Demonstrates initiative and is self-motivated. • Able to think critically, maintain confidentiality and objectivity, pay attention to details, and assert opinions professionally. • Exhibits exceptional interpersonal skills. • Comfortable leading projects or committees, explaining complex topics, and managing difficult situations. • Skilled in Microsoft Office applications including Word, Excel, and Outlook. • Must be able to be seated and use computer screens/equipment for several hours a day with or without reasonable accommodation. • Must be able to lift and carry up to 25lbs with or without reasonable accommodation. • Must complete annual training obligations including a Fit for Duty assessment.