Patient Care Specialist I- Ambulatory Pinnacle’s Voice: A Tale of Transformation & Recovery “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” -Patient, Pinnacle Treatment Centers 7p-7:30am (30 min break) 12 Hour Shifts/36 Hours a Week Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country. Position Overview: As a Patient Care Specialist– I of Ambulatory Services (PCS-I AMB), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. • Variable Pay Structure: Competitive compensation based on experience, education, and licensure. • Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program. • STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. • Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. • Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. • Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. • Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. • Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: • High school diploma or equivalent. • Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). • Valid driver’s license in state of employment. • CPR/MANDT certification – training provided locally and updated as required. • Ability to travel up to 20% in local area Preferred: • At least six (6) months experience working in a behavioral healthcare setting. • Basic knowledge of addiction and the recovery process. Responsibilities: • Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism. • Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully. • Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team. • Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation. • Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation. • Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments • Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure. • Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed. • Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration. • Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards. • Facilitate or support patient activities and recovery support groups and encourage participation and engagement. • Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities. • Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice. • Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team. • Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings. • Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures. • Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns • Perform all duties in alignment with CARF standards to support continuous accreditation readiness. • Maintain ongoing, current, and required training for best practice service delivery. • Perform other duties as assigned Join our team & Start Saving Lives Today