Part Time Shifts Available Sat, Sun 3pm-11pm SCO Family of Services is currently seeking compassionate Residential Counselor to join our team in our Madonna Heights Morning Star programs. Our Morning star program provide a safe and structured environment for Women in recovery, while our Residential Counselors assist our clients in developing a drug and alcohol-free, self-supporting lifestyle. I. SPECIFIC RESPONSIBILITIES: Shift Leadership & Resident Safety · Run the residential shift and maintain program structure and routines. · Ensure resident safety at all times through active supervision and monitoring. · Respond to resident concerns, conflicts, and behavioral issues in a trauma-informed manner. · Enforce house rules consistently, respectfully, and fairly. · Escalate safety concerns, incidents, or compliance issues immediately to supervisory staff. · Maintain a visible and active presence throughout the residence, including regular movement through common areas and resident spaces. · Complete and document required childcare checks twice per shift, as applicable(MS2) House Operations & Daily Structure · Ensure the residence is clean, safe, and orderly. · Monitor completion of assigned chores and upkeep of common and resident areas. · Support consistent adherence to daily schedules and routines. · Address environmental or behavioral issues that impact safety or program functioning. Communication, Escalation & Shift Handoff · Communicate relevant updates, concerns, and incidents to the Residential Coordinator or Program Supervisor. · Read the communication book at the start of each shift and document as required. · Complete log book entries each shift. · Provide and receive clear verbal shift reports during staff handoff to ensure continuity of care. · Review staff meeting minutes when unable to attend scheduled meetings. Documentation & Electronic Health Record (EHR) · Complete accurate and timely daily shift notes in the electronic health record (EHR). · Document resident observations, incidents, significant interactions, and meetings facilitated during the shift. · Document medication observation, toxicology screens, room checks, and searches in accordance with policy. · Ensure all documentation is factual, objective, role-appropriate, and completed before the end of the shift. Inventory, Medication Observation & Monitoring · Complete controlled inventory at the beginning and end of each shift with a second staff member present. · Report inventory discrepancies immediately. · Observe residents self-administer medication in accordance with program policy. · Ensure medication procedures are followed precisely and documented accurately. Room Checks, Searches & Toxicology · Conduct and document daily room checks. · Complete bag searches in accordance with policy. · Administer and document urine toxicology screens as assigned. · Ensure all monitoring activities are conducted respectfully, consistently, and in compliance with program standards. Meetings & Program Activities · Facilitate or support assigned program meetings, including daily, weekly, or monthly house meetings. · Document all meetings facilitated in the EHR. · Support program activities as directed by supervisory staff. Facility & Maintenance Support · Identify and report maintenance or safety concerns during shifts. · Complete or assist with work order submissions as directed. · Escalate urgent facility or safety issues immediately. Professional Standards & Accountability · Maintain professional boundaries with residents at all times. · Follow all SCO, MSC, and OASAS policies and procedures. · Use trauma-informed, respectful communication. · Participate in supervision, required training, and performance evaluations. · Seek guidance and escalate concerns appropriately when unsure how to proceed. Other Duties as Assigned o Perform additional duties related to program operations, compliance, or service delivery as assigned by the Program Supervisor, consistent with the scope and level of the position II. QUALIFICATIONS: · High School Diploma or GED required; Associate’s or bachelor’s degree in human services or related field preferred. · Experience working in residential, behavioral health, substance use, or human services settings preferred. · Knowledge of trauma-informed care and recovery-oriented environments. · Ability to maintain clear documentation and follow program procedures. · Strong interpersonal, communication, and de-escalation skills. · Ability to work collaboratively as part of a multidisciplinary team. · Proficiency with electronic health records and basic Microsoft 365 applications preferred. · Valid NYS Driver’s License and acceptable driving record, as applicable. · Successful completion of required background checks and health clearances. III. KNOWLEDGE, SKILLS, & COMPENTENCIES · Be team players. · Have a strong sensitivity to cultural differences present among staff and clients within our organization. · Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families. · Ability to set limits and maintain helping role of practitioner and to intervene appropriately. IV. WORKING CONDITIONS: · On site role in a residential program. · Shift – based schedule including evenings, overnights, weekends, and holidays as assigned’ Benefits include: Medical insurance, Vision and Dental (for FT staff), 100% agency paid life insurance, 403B retirement plan, generous PTO package, paid training, tuition reimbursement, discounts on phone services & more!! SCO Family of Services is an equal employment opportunity employer.