Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. Key Responsibilities & Duties: This position is part-time. • Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. • Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. • Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. • Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. • Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. • Follow up with customers throughout the resolution process to ensure satisfaction. • Route calls to the appropriate department when necessary, ensuring a seamless customer experience. • Assist in generating sales and upselling opportunities based on inbound customer inquiries. • Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. • Ensure consistent communication between the company and customers to foster strong relationships. • Perform data entry, process cancellations, credits, and invoicing as needed. • Support additional call center functions and assume other duties as assigned. Qualifications & Skills: • Strong verbal and written communication skills with the ability to convey information clearly and professionally. • Previous customer service experience in a call center environment. • Bilingual in English & Spanish is a plus. • Ability to multi-task in a fast-paced, high-volume environment. • Strong problem-solving and conflict resolution skills. • Attention to detail and ability to work under frequent interruptions. • Experience using CRM systems and data entry tools. • Sound knowledge of customer service principles and best practices. • Ability to work independently and as part of a team. • High School diploma or equivalent required. Work Environment & Physical Requirements (if applicable): • Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. • Occasional lifting and moving up to 50 lbs. may be required. • Fast-paced environment with frequent customer interactions and problem resolution. Benefits & Compensation: • 401(k) with company match Compensation: $19.00/hr. Hours: 8:00 a.m. to 1:30 p.m.