The Starbucks Lead Barista is responsible for creating an exceptional guest experience by preparing and serving high-quality Starbucks beverages and food items in a fast-paced hotel setting. This role leads by example, ensuring compliance with Starbucks brand standards while fostering a welcoming atmosphere for hotel guests. The ideal candidate is passionate about customer service, beverage quality, team collaboration, and delivering memorable experiences with every interaction. Responsibilities: • Responsible for role modeling our customer service commitment • Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction • Actively seeks to recognize, include, appreciate, support and delight our guest • Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites • Connect guests with events and offers by staying informed about relevant information • Accurately rings customer orders and follows proper cash handling procedures • Maintain a calm demeanor during periods of high volume or unusual events • Contributes to positive team environment • Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security • Maintain a clean and organized workspace • Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards • Follow health, safety, and sanitation guidelines for all products and equipment • Maintain regular and punctual attendance • Assist with training • Provide feedback to store manager on team performance during shift • Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance • Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns. • Execute store operations during scheduled shifts. • Organize opening and closing duties as assigned. • Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team • Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests. • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. • Utilizes operational tools to achieve operational excellence during the shift. Job Qualifications and required skills • Customer service experience in a hospitality or restaurant environment - 1 year • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays • Meet store operating policies and standards • Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients • Ability to direct the work of others • Ability to learn quickly • Effective oral communication skills • Knowledge of the restaurant and hospitality environment • Strong interpersonal skills • Ability to work as part of a team • Ability to build relationships Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.