Guest Service Agent Location SpringHill Suites | Detroit Romulus, MI Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states. We are seeking a passionate and dedicated professional to join our Front Desk Team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you! Key Responsibilities: • Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner. • Secure payments, verify billing details, and process adjustments as needed. • Handle guest inquiries, requests, and concerns promptly and professionally. • Provide accurate information about hotel services, amenities, and local attractions. • Maintain high-quality service standards to enhance guest satisfaction. • Anticipate guest needs and implement creative solutions to exceed expectations. • Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment. Qualifications: • A positive, problem-solving mindset with a passion for guest satisfaction. • Strong communication and interpersonal skills. • Ability to multitask in a fast-paced environment. • Experience in customer service or hospitality preferred. • Proficiency in using hotel management software is a plus. • Flexible in scheduling and available on weekends Benefits: Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!