Responsibilities include, but are not limited to: • Creating a superior client service via phone and electronic channels for N&D® agents, policyholders, and internal clients • Attentively listening to caller needs • Responding to inquiries in a timely, effective, and professional manner • Completing all tasks and interactions with high quality • Providing technical support for N&D®'s agency and policyholder portals • Properly documenting client interactions • Recording of inquiries, comments, and transactions processed • Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team • Internally recommending improvements in processes for a better experience for clients • Taking on related tasks, assignments, and ad hoc projects as required Requirements • At least 1-3 years of experience in superior client support experience or transferable customer assistance experience • Excellent communication abilities and a track record of quality work. • Professional demeanor • Ability to multi-task in an evolving environment • Committed to being detail-oriented and to providing a quality work product • Collaborative with a customer-service mindset. Desired Qualifications and Skills • Undergraduate degree or equivalent experience preferred but not required