UNIFIED BANK, in Nelsonville, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive. Responsibilities include, but are not limited to: • Leading the Nelsonville Banking Center according to the Bank’s culture, The UNIFIED Way. • Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service. • Maintains compliance with Bank and Regulatory policies and procedures. • Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance. • Coaches, develops and reviews performance, regularly, with all branch Team Members. • Generates, processes and closes non-complex consumer loans. • Motivates Team Members to build relationships with customers and offer Bank products and services. • Monitors progress and works with staff to attain Banking Center achievement objectives. • Resolves customer concerns in a professional, tactful manner. • Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls. • Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies. Job Requirements: • 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role. • Excellent business communication skills, both written and verbal. • Ability to lead, develop and motivate branch team to achieve branch objectives. • Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs. • Associates Degree OR equivalent related work experience is required. UNIFIED BANK is an Equal Opportunity Employer.