Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-Time: 2550 Main Street, Buffalo SUMMARY OF POSITION FUNCTION: Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES: • Knowledge and demonstration of agency core values in day-to-day activities • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment • Maintain a neat, organized workspace consistently • May require travel between sites to provide coverage for other support staff • Greeting and checking clients in upon arrival for their appointment • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing • Answering and directing calls to the appropriate person • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews • Collection, reconciliation and posting of all client payments • Sends/receives incoming and outgoing mail and faxes • Responding to high volume of email requests in timely manner • Attend meetings onsite and offsite as assigned • Other duties as assigned SKILLS/COMPETENCIES: • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system • Excellent customer service skills with clients and colleagues • Excellent computer skills and use of office machines • Strong communication skills, both verbal and written • Meticulous attention to detail; excellent time management and organizational skills • Ability to multitask in a fast-paced work environment EDUCATION REQUIREMENTS: • High School Diploma or equivalent EXPERIENCE: • One year work experience in work related field preferable • Flexible availability and willing to work nights and weekends. • Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. COMPENSATION: $17.00/hr - $19.00/hr