Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: • This role will be responsible for carrying out the day-to-day processes within the KYC Team • Monitor and action all ingoing and outgoing verification activity • Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements • Deal with incoming KYC related escalations from Customer Service • Process member Cash Out requests in line with Group AML and KYC policies • Monitor 3rd party payment systems to identify potential technical issues • Problem solving and investigation of day-to-day issues • Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships • Verify member identity documents for multiple states & jurisdictions • Act as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts • Assist player onboarding during the KYC process Salary: $54,000 to $58,000 USD #LI-OP1