Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector for The Gerald Hotel Grand Rapids. Job Purpose: To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly • Supervises the completion of short notice requests for room changes • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. • Keeps record of room checkouts/stay overs, submits records to housekeeping every day • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. • Ensures completion by following through on orders • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes • Checks VIP rooms • Checks early morning make-up rooms • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc. • Checks floor linen closets daily for cleanliness, adequate supplies and linen • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day • Assists in quarterly inventory of all linen • Ensures safety by assuring that all linen chutes are kept locked at all times • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services • Take every opportunity to amaze the guests • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied • Responsible for assisting with the training and direction of new department associates • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied. • Coordinate activities with other hotel departments in order to facilitate increased levels of • communication and guest satisfaction. • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task. • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. Other: • Being passionate about people and service. • Strong communication skills are essential when interacting with guests and employees. • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. • Basic math skills are used frequently when handling cash or credit. • Problem-solving, reasoning, motivating, and training abilities are often used. • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture • $19 - $20 Per Hour • Medical/Dental/Vision • Vacation & Holiday Pay • Same-day pay available • Employee Assistance Program • Career Growth Opportunities/ Manager Training Program • Reduced Room Rates throughout the portfolio • Third Party Perks (Movie Tickets, Attractions, Other) • 401(k) • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Life insurance • Parental leave • Referral program