Join Our Team - Find Your Future! Hourly salary range- $19.00-28.00- based on experience Position Summary: Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! • Health Insurance – Premiums as low as $6.41 for full time employees! • Dental insurance and Vision Insurance • Company Provided Life insurance, Short-term and Long-Term disability • 401(k) plan with company match • Paid time off and paid holidays • Tuition assistance for employees and scholarships available for employees’ children • Discounts on our products and services • Opportunities for growth throughout our footprint. Essential Functions: • Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer: • If a delivery cannot be made or completed • To resolve after hours service requests • Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route. • Assigns same-day deliveries to the appropriate driver. • Communicates with Routing Specialist the following: • Exceptions about truck and driver availability for next day or week • Coordination of repairs, maintenance, and inspection of vehicles • Driver manifests • Customer run-outs so that adjustments can be made to account • Returning tickets per route for prior day’s deliveries • Reviews with Delivery Manager the following: • Driver manifest • All exceptions (off trace, overtime, mis-delivery, accidents, spills, etc.) • Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection. • Reviews and seeks to improve key metrics (throughput, delivery defects, safety) • Participates in annual market performance goals. Other Attributes Required: • Strong communication and interpersonal skills • Planning and scheduling skills • Ability to work in a team environment • Analytical skills • Technology/computer skills • Ability to hold others accountable • A commitment to exceptional customer relations Education: A high school diploma or equivalent is required. Experience: Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone