Position Title: Teller Supervisor Reports To: Senior Branch Manager Responsibilities: • Coaching the Teller staff to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships. • Maintaining knowledge and educating team on all products, services, technology and policies. • Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures. • Pursues personal development of skills and knowledge necessary for this position. • Assists with hiring, supervising, motivating, , and communicating with Teller • Deals with customer correspondence, complaints and inquiries. • May manage a Teller line as the only Supervisor, or may operate as a larger team in multiple locations. • Provide operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager. • Operate a Teller drawer. Understand how to process deposits, withdrawals, take loan payments, and how to examine checks for proper acceptance within established procedures. • Assist customer with opening new accounts, as needed. • Leader and role model to the Teller line. • Other duties as assigned. Qualifications: • Understanding of Teller processes and new account concepts • Shows an insight and interest into continued development of their banking career • Displays leadership and effectively works with others • Ability to work independently with little oversight • Comfortable leading staff Education/Experience • Two years of banking required • High School Diploma is required • Associates degree or higher preferred Skills • Effective communication ability both verbal and written • Ability to multi-task in a fast-paced environment • Basic understanding of Microsoft products - Word, Outlook, and Excel • Positive, enthusiastic, and outgoing personality • Ability to problem solve and find solutions • Highly develop commitment to customer satisfaction Isabella Bank is an AA/EEO employer.