• Responds to homeowner, board member, and vendor inquiries by phone, email or portal in a professional and timely manner • Assists with processing architectural requests, compliance questions, account inquiries, maintenance requests, and general association inquiries • Supports community managers with administrative tasks and client communications • Maintains accurate homeowner, property, and association records in the CINC system • Serves as the residents' first point of contact and responses promptly and professionally • Cultivates strong relationships with clients by demonstrating proactive communication, attentiveness to their needs, and a commitment to exceptional service delivery • Addresses client concerns and issues promptly, escalating complex matters to appropriate stakeholders for resolution • Solicits feedback from clients regarding their onboarding experience and uses insight to continuously improve our client transition process Qualifications: • High school diploma or GED Equivalent • Experience in customer service, administrative support, or related office environment required • Strong verbal and written communication skills • Proficiency with Microsoft Office, email and general office technology • Property management, association management, or HOA industry experience preferred