Job Description: Estimator The Auto Collision Repair Estimator is a skilled hourly/commission position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs. FLSA Status: Non-Exempt Work Location: Full Time Hourly/Commission Job Duties/Responsibilities: • Perform all assigned responsibilities according to the Company Standard Operating Procedures. • Greet customers promptly and professionally, assess their needs, and deliver customer service excellence. • Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships. • Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency. • Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates. • Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle. • Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace. • Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair. • Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete. • Write a comprehensive auto body collision repair plan after disassembling the vehicle. • Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning. • Verify quality is checked at each stage of the vehicle repair process. • Source, order & receive parts according to insurer and company guidelines. • Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines. • Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected. • Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills. • Maintain an accurate CCC Calendar and review inbox items and DRP portals daily. • Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards. Key Performance Metrics: • Achieve monthly and annual sales goals as specified by the shop manager. • Ensure profitability with Gross Profit of 45% or higher. • Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher. • Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly. • Cycle Time efficiency should be less than the state average. • Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery. Skills/Technical Qualifications: • I-CAR Pro-Level 1 certification is mandatory • A minimum of 3 years of experience in DRP writing is essential. • Strong relationships with insurance providers are crucial to the success of this position. • Knowledge of metal/refinish replacement and repair techniques. • Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems. • Demonstrates excellent verbal and written communication abilities. • Interacts effectively with co-workers, customers, and insurance representatives. • Applies organizational skills to maintain consistency, and efficiency in repair planning process. • Adheres to the company’s non-disclosure and confidentiality policies concerning customer information. Physical Requirements • Ability to work in both office and automotive repair shop environments. • Ability to sit for extended periods while using a computer, reviewing repair documentation, preparing estimates, and communicating with customers and insurance representatives. • Ability to stand and walk frequently throughout the workday while inspecting vehicles and monitoring repair progress. • Ability to move throughout the facility, including production, paint, detail, and parking areas. • Ability to frequently bend, stoop, crouch, kneel, and reach to inspect vehicle damage and repair quality. • Ability to enter, exit, and maneuver around vehicles of various sizes and configurations. • Ability to occasionally lift, carry, push, or pull up to 25 pounds, including parts, supplies, and equipment. • Ability to use hands and fingers for typing, data entry, operating estimating software, and handling repair-related documentation. • Ability to visually inspect vehicle damage, repair procedures, parts, paint conditions, and completed repairs, including close, distance, color, and peripheral vision. • Ability to communicate effectively with customers, technicians, insurance representatives, vendors, and coworkers in person, by telephone, and electronically. • Ability to safely navigate around moving vehicles, equipment, tools, and active repair operations. • Ability to tolerate exposure to noise, dust, paint fumes, chemicals, and varying temperatures when working in shop and parking areas while using appropriate personal protective equipment (PPE) as required. • Ability to maintain accuracy and attention to detail while managing multiple estimates, supplements, and customer interactions in a fast-paced environment. • Ability to operate a motor vehicle and maintain a valid driver's license with an acceptable driving record. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.