Front Office Manager - Southeast Oral and Facial Surgery Knoxville, TN | Full-time | Website: southeastoralsurgery.com This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one. This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice. What You’ll Do Practice & Operations Leadership • Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning. • Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency. • Establish goals, track performance, and recommend improvements to support growth and sustainability. • Lead implementation of policies, procedures, and operational best practices. Team Leadership & HR Management • Hire, onboard, train, schedule, and manage front office and clinical staff. • Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed. • Foster a positive, professional, and collaborative team culture focused on patient-centered care. • Ensure appropriate staffing levels to support patient volume and clinical flow. Office & Patient Experience Oversight • Oversee office operations, patient flow, scheduling, and administrative processes. • Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up. • Maintain office systems, supplies, equipment, and vendor relationships. • Step in to support front office functions as needed. Clinical Operations Support • Partner with the surgeon to ensure efficient daily clinical operations. • Support quality assurance, clinical workflow coordination, and continuity of care. • Maintain compliance with clinical protocols, safety standards, and regulatory requirements. • Ensure effective communication between clinical and administrative teams. Facilities, Compliance & Administration • Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace. • Maintain accurate operational documentation and reporting. • Identify operational issues proactively and troubleshoot effectively. • Perform additional duties as needed to support the success of the practice. What You Bring • 5+ years of experience in healthcare, dental, or medical practice management • Prior experience overseeing administrative and/or clinical teams • Strong understanding of front office operations, patient flow, and staff leadership • Excellent organizational, communication, and problem-solving skills • Ability to lead with confidence, empathy, and accountability • Comfortable working in a fast-paced, hands-on environment • Bachelor’s degree preferred; equivalent experience considered • Dental or oral surgery experience strongly preferred What We Offer • Competitive pay, Bonus potential, and annual merit reviews • Medical, Dental, Vision, Life Insurance • Health Savings Account (HSA) with HDHP health plans • PTO, Sick Time, Paid Holidays, Paid Parental Leave • Short-Term and Long-Term Disability • 401(k) Plan with Company Match • Employee Assistance Program (EAP)