Position Summary: This position combines the responsibilities of the Catering Sales Manager, Catering Operations Manager, Wedding Coordinator & Local Store Marketing efforts. NOTE: At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position. Position Pay: this position has a competitive base salary & 3.5% commission on all food/beverage (high 50's to 60k+ package) Reports to: Regional Catering Sales Director Key Sales and Wedding Responsibilities: Direct Sales, Wedding & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events. • Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing. • This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques. • Comfort in cold calling venues and vendors relating the industry to increase business referrals. • Represent company at bridal shows and industry related events to book catering leads. • Use of proper phone etiquette and phone procedures. • Represents themselves in a professional, hospitable manner to guests and staff members. • Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities. • Active involvement in networking events. • Meets established sales goals per quarter. • Knowledge of catering menu and ability to talk clients through logistics of varying event types. • Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsell • Managing various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week. Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system • Creates and utilizes an ongoing prospect list, in order to ensure incremental growth. • Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues. • Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales. • Promptly follows up on all customer calls and requests in an efficient and expedient manner. Ordering Logistics: Manages the catering order process from customer to the catering team and to the joint team • Ensuring order details are clearly communicated to operations producing and managing the event • Tending to specialty requests and orders • Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times. Key Catering Operations Responsibilities: Team Development: • Develops and manages an operations team to fulfill “Best on the Block” event expectations. • Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs • Directs all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations • Financial Management • Responsible for P&L management, including food, paper, labor and supplies • Manages the ordering of supplies, paper, food, equipment, uniforms when needed. • and manages upkeep of catering assets, equipment and vehicles • Logistics Management • Directs event planning and logistics handling for all market events including the following: • Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events. • Event staffing & scheduling • Execution of production reports and other systems that direct proper food production, packaging and delivery for events • Event Operations: • Directly and indirectly ensures successful daily event operations including, but not limited to: • Working with restaurant managers and teammates to meet sales and operational goals for each event • Timely delivery and set-up • Responsibly delivering product and supplies to and from event(s) • Competition quality product • Backyard hospitality given • Customer conflict resolution. Qualifications • Solid knowledge of local area is essential • Thorough experience with sales/negotiation/closing process • Must possess excellent communication skills both internally and externally • Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment • Proactive with the ability to remain calm under pressure and to anticipate and support changes • Minimum 3-5 years of experience as a Catering/Events manager or similar role • Talented, passionate, knowledge of food in restaurant & catering industry experience • Ability to assess client requirements and deliver ensuring client satisfaction • Solid business and financial experience. Strong analytical and measurement/tracking skills • Project and process management skills, including: effective management of time and budget; able to balance and prioritize multiple tasks to meet deadlines; identify and implement system and process improvements • Client focused with excellent customer service • Team players who want to be part of a winning team • Must be driven and able to operate autonomously • Strong computer skills including Word and Excel. Has the ability to learn new systems. Able to learn and adjust to systems that City Barbeque uses to execute on a daily basis • Must have weekend availability and the ability to work a flexible, and ever-changing schedule