JOB SUMMARY: The Employee Relations Specialist supports a fair, compliant, and mission-driven workplace by fostering positive employee relations and ensuring consistent application of organizational policies and employment practices. This role serves as a trusted resource to employees and leaders, promoting a respectful, inclusive work environment while supporting alignment with applicable laws and ICL values. ESSENTIAL JOB FUNCTIONS: • Manage the intake, investigation, and resolution of employee relation matters including workplace concerns, disciplinary actions, conflict resolution and interpretation of organizational policies/contracts. • Conduct timely, impartial, and thorough investigations into workplace misconduct, policy violations, and compliance concerns. • Prepare detailed, objective written investigative reports, findings, and proposed corrective action plans for AVP review and approval. • Ensure compliance with applicable federal, state and local employment laws including Title VII, ADA, FMLA, FLSA, HIPPA, and organizational rights and responsibilities. • Serve as a frontline operational resource on employment laws, HR compliance, and employee relation practices for managers and staff, escalating complex issues to leadership as appropriate • Coach managers and deliver specialized trainings on topics including but not limited to performance management, progressive discipline, employment practices and respectful workplace. • Maintain and audit employee relation records and documentation to ensure data integrity. • Partner closely with direct supervisor, leadership, Legal, and Compliance/ QA to identify and mitigate employment and labor risks • Assist in the development, implementation, and communication of employee relations policies, procedures, and workplace practices. • Monitor, track, and drive the completion rates of employee performance evaluation processes and completion • Collaborate on and assist with compliance/QA investigations, as needed. • Manage the exit interview process, including conducting interviews, preparing analytical reports, and identifying trend data to support retention strategies • Process and respond to unemployment and Department of Labor claims efficiently and accurately. • Perform all duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Commitment to the active promotion of ICL values, goals, and overall employee experience. • Demonstrated discretion, confidentiality, and integrity when handling sensitive workplace matters. • Strong interpersonal skills paired with excellent verbal and written communication. • Practical problem-solving ability, resourcefulness, and the capacity to exercise sound judgment. • Strong working knowledge of federal, state, and local employment and labor laws • Excellent time management skills with the proven ability to prioritize a high volume • High proficiency in Microsoft Office QUALIFICATIONS AND EXPERIENCE: • Associate degree required; bachelor's degree preferred. 3–6 years of progressive experience in employee relations or labor relations required, preferably within the not-for-profit sector. • Demonstrated ability to multiple priorities efficiently while maintaining thoroughness and data integrity under general supervision.