The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive. Essential Functions: • Greets and seats customers. • Supplies guests with information on services available on property. • Answers phone calls and directs them appropriately. • Accurately makes and cancels reservations. • Effectively maintains wait and quote times. • Takes orders over the phone, ensures all items are in a bag and ready for the guests. • May handle cash transactions at the host stand. • Accommodates any special needs of guests, i.e., boosters, highchairs, etc. Performs other tasks as assigned. Core Competencies: • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations • Demonstrates the courage and initiative to present new ideas and perspective to create positive results • Exhibits respectful consideration of viewpoints, situations and others • Puts the guest at the forefront of every decision Essential Functions: • Strong interpersonal and communication skills required • Strong organizational skills and attention to detail required • Exhibit teamwork • Ability to work in a fast-paced environment • Ability to multi-task Knowledge/Work Experience: • Must be 18 years or older • High school diploma or G.E.D preferred • Experience in customer service or hospitality preferred • Previous experience in gourmet or fine-dining preferred • Must have a NYS Food Handlers Permit