Essential Duties • Support and lead pre-implementation mediation loading as required by pharmacy operations Standard Operating Procedures. • Perform first-call troubleshooting protocols for automated dispensing Timely escalation to Tier II as outlined in service recovery guidelines. • Perform weekly routine maintenance on automated dispensing units and medication rooms as outlined in the Pharmacy Service Technician On-Site Checklist. • Timely and accurate documentation of all service events, service activities, and on-site training activities as required utilizing the provided ticket tracking system. • Communicate with external service experts on an as-needed basis to troubleshoot difficult service issue • Review, evaluate, and communicate with nursing staff daily for issues in regarding automated dispensing units • Act as liaison for assigned pharmacy regarding questions when they arise from various facilitie • Maintain all environmental specification related to the automated dispensing units. • Place stock into automated dispensing units as appropriate. • Review and monitor inventory and reorder as necessary. • Conduct periodic medical cart audits, remove expired medications and flag reorder date • Confer with facility to ensure automated dispensing functionality is meeting expectations. • Initiate and perform Disaster Recovery protocols as required for non-functional automated dispensing • Train and or retrain staff on the proper use of the automated dispensing units and pharmacy Standard Operating Procedures as necessary. • Provide high level of customer service by responding promptly to the requests of all personnel at equipment placement location and the central hub pharmacy location. • Replace refillable supplies on pharmacy supplied equipment. • Perform on-call responsibilities as required. • Assist with pharmacy hub operations when appropriate (canister filling, order entry, triage, re-optimizations) • Attend and participate in periodic nursing meetings when appropriate About AlixaRx Additional Information: Come join us and help make a difference in the world of long-term patient care! AlixaRx was founded in 2011 with a mission to transform medication management in long-term, post-acute and other healthcare settings. We were born from a need to improve patient outcomes, reduce costs, and improve efficiencies. AlixaRx was developed through collective input from nurses, pharmacists, and physicians to provide safety, access, and savings to long-term and post-acute care facilities. With the use of proprietary dispensing technology and innovative clinical pharmacy services, AlixaRx services more than 20,000 patients across the nation. Our mission is to deliver pharmacy services through innovative technology that improve patient outcomes, reduce costs, and improve efficiencies. Job Types: • Full-time • Part-time Benefits Offered: • Medical • Dental • Vision • 401k • Flexible spending account (FSA) • Health Savings Account (HSA) • Employee Assistance Program (EAP) • Paid Time Off (PTO) • Basic Life Insurance (paid by AlixaRx) • Basic Accident Death & Dismemberment (AD&D) (paid by AlixaRx) • Short Term Disability (paid by AlixaRx) • Long Term Disability (paid by AlixaRx) Schedules Available: • 8 hour shift • Day shift • Holidays • Monday to Friday • Overtime • Weekend availability Education: • High School Diploma or equivalent Licensure: • Licensed and/or registered Pharmacy Technician with the State Board of Pharmacy and in good standing