Primary Purpose: Provide customer field service globally; gain a thorough understanding of the functionality of and actively service Burr Oak Tool product lines, as needed. Roles: Expected behaviors and activities performed to fulfill responsibilities • Practice and encourage the best safety practices resulting in zero lost time within department. • Implement and practice effective 5S and participate in regular team 5S audits. • Set an example of working hard and doing the right things, exhibit energy and positivity. • Accountable to work independently; observe and recommend procedures to achieve impactful results. • Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines. • Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits. • Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company. • Develop and seek positive relationships; actively participate in regular huddles and goal setting. Responsibilities: Quantifiable metrics to which a person is held accountable • Arrive at work and position consistently on time; remain present and engaged the entire assigned shift. • Able to observe and develop workable solutions in a variety of situations and perform root cause analysis. • Accept responsibility for consistently excellent productivity and quality. • Participate in regular employee reviews including setting and achieving goals. • Learn and understand the functionality of multiple Burr Oak Tool machines and product lines, as needed or assigned. • Troubleshoot machines, parts, and equipment including electric, hydraulic, and pneumatic systems and HMI controller. Modify programs to facilitate correct operation of machines. • Learn to Program machine to perform specified tasks applying program logic controller (PLC) knowledge. • Order replacement parts and document issues with machines based on diagnostics in a timely manner using a field service report. • Review work orders and service reports to determine tasks to be performed; determine tools, equipment, and parts needed for installation or repair assignment. • Discuss situation with customer’s representative and inspect site to verify that components are installed according to specifications. Skills: Essential qualifications and functions gained through training and experience • Must possess or obtain forklift license and learn to operate cranes and man-lifts. • Must have proficient math skills and ability to utilize various measurement tools. • Must be willing to travel internationally. • Strong interpersonal skills. Ability to get along with and influence diverse personalities; tactful, mature, and flexible. • Ability to remain calm and determined to attain goals. • High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities. • Documentation of a current drug screen must be provided prior to start date.