What You Can Expect: • Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support. • Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations. • Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met. • Take ownership of customer concerns through resolution, escalating issues to management when appropriate. • Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records. • Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle. • Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team. • Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems. • Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives. • Maintain accurate customer information within warehouse management systems and internal databases. • Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved. • Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions. • Perform other duties and special projects as assigned. What You Bring: • 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry. • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience. • Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset. • Excellent verbal and written communication skills with a strong customer service mindset. • Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation. • Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset. • Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands. • Exceptional attention to detail with strong analytical and problem-solving abilities. • Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders. • Professional, dependable, and accountable with the ability to thrive in a fast-paced environment. • Bilingual English/Spanish or English/German is considered a strong asset. • Ability to work on-site five days per week at our Plainfield, Indiana facility.