JOB DESCRIPTION: Guest Services Experience Associate DEPARTMENT: Zoo – Guest Services REPORTS TO: Visitor Experience Operations Manager and the Manager on Duty LOCATION: Hattiesburg Zoo SHIFT: Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service. • Assist with crowd control and line management while maintaining positive and engaging interactions with guests. • Ticket & cash handling depending on location. • Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery. • Complete daily operational and maintenance tasks as it pertains to multiple locations. • Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc. • Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately. • Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown. • Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information. • Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention. • Display knowledge of opening and closing procedures for all assigned locations, including but not limited to: • Gift Shop • Zoo Ticket Booth • Zoo Market • Ladha’s Market • Train • Ropes Course • Serengeti Springs Ticket Booth • Bag Check • Scanner • Serengeti Springs Market • Special Projects QUALIFICATION REQUIREMENTS: Knowledge and Skills: • Must possess strong verbal and written communication skills. • Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events • Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences. • Ability to work effectively both independently and as part of a team.