Company Description Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job Description Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service. • Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions • Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences • Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction • Train and mentor new team members in guest relations best practices and luxury hospitality standards • Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery • Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes • Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up • Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences • Manage guest communications, including correspondence, special requests, and pre-arrival information - Monitor and maintain service quality standards across all guest touchpoints • Support the coordination of concierge services and arrange bespoke experiences for guests Qualifications **Job Qualifications** - • Bachelor's degree in Hospitality Management or related field • Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal) • Minimum of 3 years' experience in guest relations or hospitality management, preferably in a luxury resort setting • Strong leadership and team management capabilities • Excellent problem-solving abilities, attention to detail, and composure under pressure • Proficiency in hotel management software and Microsoft Office suite • In-depth knowledge of luxury hospitality standards and practices • Flexibility to work varying shifts, including weekends and holidays • Cultural sensitivity and adaptability in a diverse environment • Understanding of Seychelles tourism industry (desirable) Additional Information WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. • We believe in continuous learning and growth to help our teams achieve their full potential. • A strong family spirit is part of our identity, we support and care for one another. • We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. • Our passion for luxury hospitality is reflected in every detail of the guest experience. • We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.