The position of Store Lead is of great significance to Valley Wide Cooperative. A person in this position acts as a leader in the store and is a critical member of the store team. The Store Lead is expected to learn and possess the skills, knowledge, and ability to handle key carrier duties on a regular basis as business needs dictate. Job Summary: These are the basic requirements of the position and must be performed competently. • Assist customers with all transactions for the purchase or returns of goods and services. • Ensure customer transactions are processed promptly and accurately. • Responsible for training of new employees and helping manager identify training needs. • Supervise checkout stations on regular basis. • Provide expertise in one or more areas or functions. • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. • Maintain knowledge of all store departments and be able to perform all activities of employees in addition to handling more complex transactions or customer service situations. • Assist with loss prevention efforts by providing proactive customer service. • Oversees employee productivity, breaks and daily scheduling. Communicates performance issues to management. • Assign duties to employees, as well as directing workflow. • Ensure employees follow accounting policies, safety procedures and customer service standards. • Act as manager on duty when necessary. • Ability to handle problems that other employees cannot address. • Other duties as assigned. ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: • High School diploma or GED preferred. • Previous customer service experience and two years of retail experience preferred. • Excellent written and communication skills. • Acknowledge all customers, employees, and vendors in a friendly and appropriate manner. • Ability to multitask and determine order of need and task priority based on level of importance. • Ability to communicate using proper telephone etiquette with customers, other employees, and vendors. • Must have a strong team player focus in all interactions- ability to work under pressure. • Ability to properly handle money, give change and record multiple transactions efficiently and accurately. • Must exhibit a professional and positive image.