• Resolver break/fix issues and requests logged and assigned in the Helpdesk system; recording all troubleshooting steps in accordance with company and department policies and procedure. Issues that cannot be resolved must be escalated to the proper resource. • Perform daily walk-throughs of the campus to be sure all equipment is functioning, classrooms and lab area are in adequately supplied, organized and presentable. • Maintain and update asset management system when performing all moves, adds and changes. • Provide all customers with excellent customer service in the form of timely permanent resolutions and consistent answers conforming to company policy and procedure. • Assist with the installation, upgrade and removal of all computers and peripherals as needed. • Lead and assist with on-campus and hybrid events as needed at the College. Berkeley College is committed to excellence in diversity and equity and the creation of an inclusive learning and working environment. We are an Equal Opportunity Employer and consider applicants for all positions regardless of race, color, religion, creed, gender, age national origin, marital and veteran status, disability, sexual orientation, gender identity or expression, or any other legally protected status.