• Typical Duties & Responsibilities • Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’. • Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting. • Ensure that Inside efforts are aligned with the Technician availability. • Support JHC accounting department with problem invoices, returns and general customer account information. • Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives. • Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times. • Work closely with and support the JHC product principals when required to do so. • Actively and enthusiastically attend required and preferred training. • Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required. • Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise. • Accurately complete quotes, order entry and purchase orders within the customers time requirements. • Always build and cultivate solid relationships PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected]