Essential Duties & Responsibilities: • Create and restore system backups, database backups, system configuration to support daily operations. • Support email system both On-Premises and Online in a hybrid environment. Migration, maintenance, backup and restore as necessary. • Maintain and support both virtual and physical environments. • Install, maintain and support: signage, antivirus, trouble call ticketing system and error reporting systems. • Maintain and monitor modified Tier 2 Data Center and remote office equipment. • Telephone system support, scripting and troubleshooting. • Scheduling and installation, patches, upgrades, firmware updates for all company IT equipment. • Design, configure, and install new servers (Physical & Virtual) along with necessary software components. • Design, configure and install WAN, LAN, WIFI, Site-to-site VPNs and firewalls network software/hardware. Upon completion monitor, troubleshooting and repair. • Configure and size UPS for branch offices, server room, including troubleshooting and batteries replacement. • Make recommendations, upgrades as appropriate, for remote office equipment and network configurations. • Document administration and security processes. Create and update company IT Department policies and procedures documents. • Provide technical support and troubleshooting for IT supported software products and equipment. • Ensure the good operation of the company’s IT department per operating procedures standards, policies and practices; and other tasks as directed by the IT Manager. • Regular and predictable attendance is essential for this position. • Occasional after hours and overtime work. **Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected]