Company Description Augsburg University is committed to helping our student explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community. Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. Job Description • Document every user interaction related to requests for support using ticketing system. • Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary. • Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary. • Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed. • Contact users to follow up on previously reported problems, researching the issue where necessary. • Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations. • Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor. Work-study eligible students welcome. Scheduling & Hours • 7am - 3pm Monday - Friday • Minimum 6 hours per week Compensation and Benefits • Rate of Pay: $16.45/hour • Minnesota Sick and Safe Time • Not eligible for health insurance benefits Qualifications • Students must be currently enrolled at Augsburg and must be work study-eligible. • Excellent communication skills. • Excellent customer service skills. • Punctuality and reliability. • Staff member's Augsburg account must be in good standing. • Familiarity troubleshooting software and hardware. • Medium to advance proficiency with Microsoft Office Additional Information All student applicants must attach the following for consideration: • Resume • Cover Letter (optional) Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at [email protected]. Human Resources is located at 20 Memorial Hall.