The Car Sales Person sells new and/or used vehicles at dealership gross profit, volume, and customer satisfaction standards. ESSENTIAL DUTIES include the following. Other duties may be assigned. • Sells and delivers a minimum of 10 units per month. • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. • Explains fully product performance, application, and benefits to prospects. • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. • Utilizes dealership sales control and follow-up system. • Exhibits high level of commitment to customer satisfaction. • Attends product and sales training courses as requested by sales manager. • Keeps abreast of new products, features, accessories, etc., and their benefits to customers. • Ensures that the sales manager has an opportunity to meet each customer. • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). • Writes complete sales orders and process paperwork in accordance with established dealership policies. • Prepares sold vehicles for customer delivery prior to customer arrival. • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. • Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. • Maintains a prospect development system. • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. • Attends sales meetings. • Maintains professional appearance.