Sales Associates are responsible for making customers feel welcome and supported through the car-purchasing process. The responsibilities of a car salesperson will vary, but usually include the following tasks: • Greet customers arriving at the dealership • Showcase the dealership's vehicles and explain their features and warranties to customers • Answer customer questions about cars, financing and purchase process • Accompany customers on test drives, collecting licenses and documentation beforehand per best practices • Negotiate car prices and trade-in values for customers' vehicles • Coordinate with the finance department to determine each customer's financing and ownership options • Contact past customers to ensure they are satisfied with their vehicles Skills should include but not limited too: • Exceptional customer service skills, including interpersonal communication and rapport building • In-depth knowledge of the dealership's vehicles, finance options and sales process • Intuition to anticipate which cars will appeal to different customers • Active listening to best determine a customer's wants and needs • Persuasiveness to convince customers to make a purchase • Confidence to create a positive impression on customers • Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership • Organization and time management to handle many different customers, including past customers, at once • Teamwork and collaboration skills to coordinate sales with the financing department and/or other Salespeople • A welcoming and friendly demeanor • Knowledge and passion for vehicles