Job Description-Internet Sales Position Summary Essential Duties and Responsibilities: • Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, email or in person. • Assists customers in selecting a vehicle. • Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction. • Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention. • Ensures that all Internet sales inquiries are handled in a timely manner. • Maintains an ongoing customer database to capture repeat business. • Knows and understands the federal, state and local laws which govern retail automobile sales. • Schedules first service appointment.