ESSENTIAL JOB FUNCTIONS • Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions. • Enter and maintain customer purchase orders and releases accurately. • Ensure the proper part number revision on the customer order matches the system. • Keep track of open order reports and check with production and purchasing on status of open orders. • Professionally answer incoming calls. • Be a liaison between production and customer service. • Any other duties needed to help drive our vision and abide by our organization’s values. SKILLS and ABILITIES • Excellent written and verbal Communication skills • Knowledge of Microsoft Office and strong computer skills. • Ability to operate all customer service-related systems and software programs effectively. • Must be an analytical thinker with problem solving skills • Highly organized and detail oriented • Able to effectively facilitate meetings and provide procedural training • Have good temperament to handle both customer / internal issues, disputes and emergencies • Fluent typist