ESSENTIAL JOB FUNCTIONS • Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams. • Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams. • Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements. • Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late. • Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate • Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances. • Any other duties needed to help drive our vision and abide by our organization’s values SKILLS and ABILITIES • Excellent written and verbal Communication skills • Knowledge of Microsoft Office and strong computer skills. • Ability to operate all customer service-related systems and software programs effectively. • Must be an analytical thinker with problem solving skills • Highly organized and detail oriented • Able to effectively facilitate meetings and provide procedural training • Have good temperament to handle both customer / internal issues, disputes and emergencies • Fluent typist