GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience. Job Description: The Assistant General Manager’s primary responsibility is to support the General Manager in all aspects of managing the property. The main focus will always be on customer service, resident retention, fiscal success, and daily operations. The Assistant General Manager will serve in a critical role of delivering the best beginning-to-end-living experience in the industry and management of the community. The AGM should be prepared to run the property in the absence of the GM. Responsibilities: • Maintain positive resident relations through outstanding service • Participate in the daily operations of the property • Work with corporate marketing manager to deliver strong leasing and marketing initiatives • Participate in weekly team meetings • Participate in resident retention and leasing events • Maintain and monitor the systems and procedures for service requests and follow-ups • Have a strong knowledge of the resident database, accounts receivable, and accounts payable • Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence • Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts Characteristics and Qualifications: • 2-3 years’ experience in student housing—Strongly Preferred • 2 years of experience in a management role with a proven track record of achievements • Experience and knowledge of Yardi or Entrata systems • Strong financial, organizational, analytical and decision-making skills • Strong internet, Microsoft Office, and spreadsheet skills • Working knowledge of Social Media and online presence • Maintain a high degree of professionalism and foster positive relationships with residents This position offers the following competitive benefits: • Health, Vision, and Dental Insurance for you and your dependents • Prescription Drug Plan • Employee Assistance Program • Short-Term Disability & Long-Term Disability Insurance • Group Life Insurance • 401(k) Program with Employer Contribution • Generous Paid Vacation, Sick Time and Holidays • Paid Parental Leave • Direct Deposit • Collegial Work Environment • Time off to Volunteer • Employee Referral Program • Voluntary benefits GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc is not responsible for any fees related to unsolicited resumes. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Visit our new website https://www.gmhcommunities.com/ GMH Communities is an Equal Opportunity Employer #LI-P #COM123