Salary Grade :15 SUMMARY: The Assistant Banking Center Manager (ABCM) supervises the staff at a Fidelity Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: • Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values. • Monitors and decisions management reports. • Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution. • Provides backup to the Banking Center Manager. • Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures. • Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption. • Fulfills all Banking Center opening and closing activities. • Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs. • Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc. • Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans. • Safeguards customer trust by upholding the duty of customer confidentiality. • Complies with all required laws, regulations, policies, and procedures. • Timely completion of all assigned learning activities. • Proficient in vault custodian duties. • Actively participate in Banking Center meetings and one-on-one coaching sessions. • Participates/volunteers in community groups and events. • Completes specialized training courses and certification programs as assigned and within allotted timeframes. • Additional duties as assigned. EDUCATION & CERTIFICATIONS: • Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience • Nationwide Mortgage Licensing System (NMLS) registration • Notary Public commission • Completion of Medallion signature guarantee training required KNOWLEDGE, SKILLS & ABILITIES: • Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience. • Conversant in all Bank business lines • Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc. • Ability to execute more complex account openings and transactions independently • Ability to supervise staff • Critical thinking, decision making and problem-solving skills • Demonstrated high level of judgement and decision-making ability • Demonstrated ability to fulfill the opening/closing activities of the Banking Center • Prior customer relationship building experience • Must have a supervisory aptitude • Demonstrated management and leadership skills • Must have cyber security awareness to protect the digital environment, the Bank, and customers COMPETENCIES: • Managerial Courage • Technology Savviness/Digital Enthusiast • Financial Comprehension • Adaptability and Flexibility • Sales Aptitude • Eager and Agile Learner #ZR