Responsibilities: • The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground • Communicating with pilots, operations and ticket agents in a clear and concise manner • Communicating with TSA and the local LEO concerning the security of flights and passengers • Loading and off loading of passengers in a safe and courteous way • Accurate and clear marshalling of aircraft with good hand signals • Knowledge of emergency procedures and handling of hazardous materials • Accurate communication via radio to all pilots, operations and fellow employees • Knowledge of SIDA areas and ability to challenge unknown persons • Knowledge of firearm procedures • Maintaining customer relations • Safe operation of ground equipment • Ability to carry out de-ice procedures • Accurate addition of baggage weight • Drive the passenger shuttle bus, if applicable to station • Additional duties as assigned Qualifications: • Airline work experience preferred • Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location • Must be able to lift up to 70 lbs. • Basic computer skills required • Excellent communication and excellent customer service skills required • Ability to interact effectively with others • Ability to work independently and adapt to changing work priorities • Ability to communicate effectively, orally and in writing • Flexibility of schedule is a must • This position will often require working nights, weekends and holidays • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit