Join Our Team as a Host/Hostess at the Embassy Suites Asheville Downtown! Do you love making people feel instantly welcome, setting a positive vibe, and being the friendly face that kicks off a great dining experience? At Parks Hospitality Group, we are looking for a charismatic and outgoing Host/Hostess to join our Food & Beverage family. In this highly visible role, you are the first impression of our restaurant—responsible for greeting guests with genuine warmth, managing the waitlist with a smile, and setting a welcoming tone that makes everyone feel valued the moment they step through our doors. What You’ll Do: • Greet guests warmly upon arrival and escort them to their tables in a timely manner. • Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction. • Communicate with guests to accommodate seating preferences and special requests. • Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously. • Monitor dining areas for cleanliness, organization, and adherence to safety standards. • Collaborate with servers and kitchen staff to ensure seamless guest service. • Assist with resetting tables and providing additional support during busy periods. • Handle guest feedback and complaints professionally, escalating issues to management when necessary. • Follow hotel and restaurant policies, including compliance with cash handling procedures. What You’ll Need: • A high school diploma or equivalent. • Previous experience in a customer service or hospitality role is preferred. • Excellent customer service and interpersonal skills. • Strong communication skills, both verbal and written. • Ability to remain calm and professional in high-pressure situations. • Attention to detail and a focus on guest satisfaction. • Ability to work effectively as part of a team. • Flexibility to work a variety of shifts, including evenings, weekends, and holidays. Why You’ll Love Working Here: • Immediate medical and dental benefits starting on your very first day for full-time team members. • Paid time off (PTO) for all team members, because we value your well-being. • Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500). • Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family. • Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Embassy Suites Asheville Downtown 192 Haywood St. Asheville, NC 28801