Job Description The Lot Attendant is a vital employee, they assist customers and personnel in ensuring the customer is taken care of from start to finish. This is a fast-paced position in a busy service environment. Duties and Responsibilities • Devotion to ensuring customer satisfaction. • Determine management, production, and quality requirements by asking questions and listening. • Maintain a follow-up system that encourages follow through with assigned projects. • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. • Understand the terminology of the business and keep abreast of technology changes in products and services. • Know and understand the federal, state, and local requirements which govern the company’s business. • Follow directions from supervisors. • Understand and follow company rules and procedures. • Maintain honest and accurate time-card keeping. • Work together with department managers to establish and maintain an effective and proficient service department with excellent customer satisfaction. • Be available to aid coworkers as appropriate if they have having trouble completing service work. • Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. • Become familiar and proficient with all phases of the computer software needed for parts and service management, developing, and maintaining the skills required. • Interact well with others and be a positive influence on employee morale. • Uphold the company’s non-disclosure and confidentiality policies and agreements. • Must be willing to work a flexible schedule when required. • Ability to multi-task in fast paced environment. • Vacuum interior and wash exterior of vehicles. • Keep vehicles on lot neat and orderly, moving units as directed and in accordance with dealership display standards. • Return vehicle keys to the appropriate service or sales consultant. • Maintains building and grounds as needed. • Assist with shop clean-up and deliveries when needed. Qualifications • Valid driver's license, with clean driving record. • Customer service skills. • Professional personal appearance. • Communication skills. • Ability to meet company's production and quality standards. • May need to life over 45 lbs.