Company Description Distributor of York branded HVAC equipment for Residential and Commercial Job Description **Customer Sales Associate Responsibilities:** • Answer incoming phone calls and respond to customer emails in a timely and professional manner • Assist customers at the counter with product inquiries, pricing information, and order placement • Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations • Process customer orders, quotes, and service requests with accuracy and attention to detail • Identify sales opportunities and upsell complementary products and services to maximize customer value • Build and maintain positive customer relationships to encourage repeat business and customer loyalty • Document customer interactions and maintain detailed records in the company database • Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary • Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction • Follow up with customers post-purchase to confirm satisfaction and address any additional needs • Maintain knowledge of current promotions, pricing, and product availability • Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills Qualifications **Required Qualifications:** • High School diploma or equivalent • Proficient computer skills with demonstrated ability to operate business software and database systems • Reliable personal transportation • Proven warehouse experience in shipping and receiving operations • Certified forklift operation skills • Minimum 1-2 years of customer service or sales experience in a retail or commercial environment • Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases • Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment **Required Competencies:** • Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment • Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate • Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously • Attention to detail and accuracy when processing orders, quotes, and maintaining customer records **Preferred Qualifications:** • Established HVAC product knowledge and technical expertise • Previous experience in the HVAC, plumbing, or mechanical equipment industry • Familiarity with customer relationship management (CRM) systems or similar database platforms • Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities Additional Information All your information will be kept confidential according to EEO guidelines.