Digital Product Specialist PRIMARY DUTIES: Strategy & Planning • Collaborate with the EBE group to understand team and platform needs and align day-to-day support work accordingly. • Assist in evaluating opportunities for process improvement across the digital products function. • Participate in planning discussions related to platform configuration, vendor relationships, and compliance requirements. Acquisition & Deployment • Support the evaluation and selection of digital tools and vendors, ensuring alignment with business and compliance requirements. • Assist in coordinating the deployment and configuration of new platforms, integrations, or vendor tools, including documentation and stakeholder communication. • Assist in developing internal documentation and reference materials to support adoption of new tools and processes. Operational Management • Serve as a primary point of contact for internal stakeholders and support tickets related to the digital products function. • Configure and maintain platform settings, rules, and integrations across the organization's digital properties, applying judgment to adapt established standards to platform-specific or vendor-specific requirements. • Work closely with stakeholders to gather and document requirements, including process needs, configuration specifications, and compliance obligations. • Maintain and refine documentation of platform configurations, vendor relationships, and standard operating procedures, identifying where existing procedures need updating based on platform or vendor changes. • Collaborate with internal teams (i.e. Marketing, Legal, etc.) and external vendors, to ensure work aligns with business and compliance requirements. • Participate in testing and validation of platform changes to ensure they meet business and compliance expectations. EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS: • Bachelor's degree in IT, Business Administration, Marketing, or a related field preferred. • Previous experience in a digital platform, ecommerce, marketing technology, or analyst role is advantageous, but candidates with a strong interest in technology and business collaboration will also be considered. • Effective communication skills, both oral and written, with the ability to interact with stakeholders at various levels of the organization. • Strong analytical and problem-solving skills, with attention to detail and accuracy. • Ability to work both independently and collaboratively in a fast-paced environment, demonstrating adaptability and dependability. • Demonstrated ability to learn new platforms and adapt to new tools and processes on the job. ***This is an office hourly, full on-site position located in Bradford, PA*** Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.