Position: Dispatcher • Implement and maintain an effective dispatch system • Must have Automotive Service Experience • Manages the workflow in the shop • Coordinate and assign tickets to the technicians • Ensure the shop is efficient and productive • Communicate between technicians, service advisors and management • Ensuring completed repairs meet quality standards and perform road test on all vehicles • Monitor the progress of repairs, update job status, and proactively communicate any delays or issues • Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run • Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. • Maintains high customer satisfaction ratings. • Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. • Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. • Maintains a clean work area. • Other duties assigned