This position is for a small luxury car dealership in the Tampa Bay Area. Summary: Manages the Service department, and guarantees efficient and profitable operations. Responsibilities: • Forecasts goals and objectives for the departments and strives to meet them. • Hires, trains, motivates, and monitors the performance of the Service and Parts employees. • Maintains Reporting Systems accurate to be reviewed by General Management and the Factory. • Attends Managers Meetings. • Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings. • Monitors the overall performance of the Service and Parts Departments. • Guarantees quality of Multipoint Inspections completed by Technicians. • Confirms quality of “Related, Immediate, Maintenance Docs”, to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership. • Ratifies that Writers execute a Walkaround for every Customer. • Ensures that Writers present Online Service Menu. (Smart VMA) • Strives for harmony and team work within the Departments and interaction with other Departments. • Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc. • Recognizes and ensures compliance with manufacturer Warranty and Policy procedures. • Establishes and maintains good working relationships with customers to encourage repeat and referral business. • Fosters professional employee development and coordinates with employees to determine need for advanced training. • Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. • Makes Customer satisfaction a Department’s priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers. • Handles Customers complaints immediately and according to Dealership’s guidelines. • Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments. Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers. • Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager. • Works with employees to improve the overall profitability of the Dealership. • Keeps abreast of new equipment and tools available and recommends purchases. • Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities. • Serves as a liaison with Factory Representatives. • Preserves a safe work environment. • Maintains a professional appearance.