Overview Champion Window - Call Center Representative If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities * Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available * Internal piloting of new programs before executed out to the external call center * Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests * Reporting: prepare and publish reporting on weekly training opportunities and program accuracy * Other duties as assigned Qualifications * 1-3 years’ experience working in a call center / customer care environment * Excellent customer service both written and verbal * Excellent typing and grammar skills * Process focused - structure and consistency is key * Great attention to detail and strong project management skills * The ability to successfully work as part of a team and autonomously * Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a plus Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.