Position Summary: Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate’s degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity. Position Description: Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization. Primary Functions: • Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting. • Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment. • Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination. • Assist with administration of network accounts, file permissions, and shared drives. • Maintain accurate IT asset inventory and equipment tracking records. • Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues. • Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance. • Assist with documentation of IT procedures, configurations, and support logs. • Escalate complex technical issues to senior IT personnel or external vendors as appropriate. Position Requirements: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience. • Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications. • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts). • Strong customer service orientation and communication skills; ability to support non-technical users effectively. • Organized and detail-oriented with the ability to manage and track multiple open support requests. • Ability to work independently and as part of a team in an onsite, professional environment. Additional Requirements: • CompTIA A+, Network+, or Security+ certification (or currently pursuing). • Experience supporting users in a government, defense contractor, or regulated environment. • Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus. • Experience with Active Directory, Group Policy, or remote management tools. • Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus. Work Environment: This is a fully onsite position based in the Newport News, Virginia area. Work is primarily office-based. Occasional movement between offices, conference rooms, and equipment storage areas is expected. Some travel to partner sites may be required on an infrequent basis. Phoenix Group of Virginia Offers: • Competitive salaries • Comprehensive medical plans with Employee Assistance Program (EAP), health savings and flexible spending accounts, and dental and vision coverage options • Company Paid Short-term and Long-Term Disability Insurance • Traditional and Roth 401(K) plans • Professional development including up to $2,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications • Paid Flexible Time Off • 9 paid holidays