Customer Service Associate (Part-Time) Location: Fairhaven, Massachusetts Start Your Career in Banking Are you passionate about helping people and delivering great customer service? At BayCoast Bank, we’re looking for a Customer Service Associate who enjoys working with customers, solving problems, and being part of a collaborative team. In this role, you’ll be on the front line of our branch, creating positive customer experiences while building valuable skills for a long-term career in banking. What You’ll Do Customer Service & Engagement: - Serve as the face of the bank, delivering friendly and professional service - Handle customer inquiries and resolve issues efficiently - Build relationships and identify customer needs Sales & Relationship Development: - Recommend banking products and services - Identify referral opportunities - Support branch service goals Transactions & Operations: - Process customer transactions accurately and efficiently - Balance cash and maintain transaction accuracy - Assist with ATM, night deposit, and safe deposit functions Teamwork & Growth: - Participate in team initiatives and training programs - Support other departments as needed - Contribute to a positive team environment What You Bring - Customer service or cash handling experience - Strong communication and interpersonal skills - Attention to detail and accuracy - Positive attitude and willingness to learn - Ability to handle multiple tasks in a fast-paced environment -Bilingual: Portuguese/Spanish a plus but not required Why Join BayCoast Bank We are committed to making a meaningful difference for our customers, employees, and community. Our core values: - Take pride in what you do - Believe your work matters - Care about people - Maintain a positive attitude Employee Benefits - Health, dental, and vision insurance - 401(k) with company match - Paid time off and holidays - Professional development opportunities - Educational assistance - Tuition assistance - Defined Benefit Pension Plan - Employee banking perks - Career advancement opportunities Work Environment & Requirements - Ability to lift up to 50 lbs - May require evenings and weekends - Reliable transportation may be required